No - you don't need to download anything or install anything (other than a web browser which you have already installed.
The CX service is accessed via a web browser.
We recommend you use a modern web browser to use the service like google Chrome.
Modern versions of Firefox, Safari and Edge are also fine.
Please note: Older browsers like IE 11 are not supported.
When you send a campaign rest assured people who receive the survey don't need to download anything either. All they need to do is click and the survey appears on their phone.
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