Redirect After Completion with Tracking (Outcomes Rules)

What this feature does

You can now create an Outcome Rule that redirects respondents to a URL after they submit a survey response.

This is useful for:

• Sending respondents to an external thank-you page
• Passing tracking details into your analytics or destination website
• Attributing traffic by survey source/campaign/link

Where to find it

In Survey Builder:

1. Go to Outcomes
2. Add or edit a rule
3. In Then (or Else), choose Redirect after completion

How it works

When the rule condition is met and the response is submitted:

1. Survey shows the completion/thank-you state
2. System waits your configured delay
3. Respondent is redirected to your configured URL
4. Optional tracking query params are appended

Configuration options

1) Redirect URL

The destination URL to send the respondent to.

Example:
https://example.com/thank-you

2) Delay (seconds)

How long to wait before redirecting after submission.

Example:
2 means redirect after 2 seconds.

3) Optional tracking checkboxes

You can enable any of these:

• Track source → appends source=tm_survey
• Track campaignID → appends campaignID=<campaignID>
• Track yppie → appends yppie=<link token>

4) Optional custom param

Add one custom key/value pair.

Example:

• Key: ref
• Value: spring-launch

Appends: ref=spring-launch

URL examples

Base URL only

https://example.com/thank-you

With source + campaignID

https://example.com/thank-you?source=tm_survey&campaignID=abc123

With all tracking + custom param

https://example.com/thank-you?source=tm_survey&campaignID=abc123&yppie=xhGX&ref=spring-launch

Important notes

• All tracking options are optional
• Existing query params on your URL are preserved; new params are appended
• If no redirect action is configured, no redirect happens
• Redirect runs only after a completed submission

Troubleshooting

Redirect didn’t happen

Check:

1. Rule condition actually matched
2. Action is in the correct branch (Then vs Else)
3. Redirect URL is valid
4. Survey was submitted to completion (not partial)

Tracking params missing

Check:

1. Relevant tracking checkbox is enabled
2. Custom param has both key and value
3. Redirect action used is Redirect after completion

Delay feels wrong

Delay is entered in seconds in the UI.